Catalog - Trailways

Customer Service

Trailways has discounted pricing for the Customer Service modules by 50% during the 2022 calendar year. Each course will be $7.50 individually or you can choose to take the 5 course bundle for $30. Regular pricing will resume in 2023.

Course

Customer Service - Brand Recognition

The topics we will cover in Trailways Brand Recognition include the History of Trailways, Brand Image, and Building a Personal Brand.

$7.50

Course

Customer Service - Conflict Resolution

This course will provide a six-step process for modifying and resolving conflicts of any size.

$7.50

45 mins

Course

Customer Service - Customer Experience Interaction

The topics we will cover include Representing Trailways; Interacting with Customers; and Conflict De-Escalation and Resolution.

$7.50

30 mins

Course

Customer Service - Driver and Passenger Safety

This course will cover Driver Behavior, Commercial Driver’s License Rules, CDL Drug and Alcohol Testing.

$7.50

45 mins

Course

Customer Service - Vehicle Safety

Your pre- and post-trip inspections are vital for the safety of yourself, your passengers, and other drivers on the road.

$7.50

30 mins

Bundle

Customer Service - 5 Course Bundle

5 Items

$30.00

Entry Level Driver Training

Learning Path

ELDT Theory - Class B Vehicle Operation

By completing these courses, you will have the knowledge and theory requirements to take your CDL test.

4 Courses

$100.00

150 mins

Course

ELDT Theory - Passenger Endorsement (P)

This course covers Passenger Endorsement of Class B vehicles!

$25.00

45 mins

Learning Path

ELDT Theory - Class B Vehicle Operation with Passenger Endorsement (P)

By completing these courses, you will have the knowledge and theory requirements to take your CDL test.

5 Courses

$100.00

195 mins