When you’re at work, you don’t just represent yourself—you represent the Trailways brand through your company. In a very real way, you ARE the company to our customers. Strive to have the mindset that it is a privilege to represent Trailways to our customers. You are the face of the company to the outside, and other people can sense your attitude when you speak to them. While on duty, you should always try to be the best version of yourself.